Good leads do not always leave a message.
The person who needs service now may simply call the next contractor.
Trades Front Office
Your front office. Without the hire.
Calls answered. Jobs scheduled. Customers kept informed.
A professional remote front office for contractors who need office discipline without adding a full-time employee.
Professional call handling
Scheduling and reminders
Follow-up ownership
Written operating rules
The office work follows you everywhere
Your crew is in the field. Your customers still need answers.
When the owner is working, driving, estimating, on a roof, or under a house, the front office does not disappear. It lands back on the owner.
Customers should not have to ask if you forgot them.
Expected dates and changes need consistent communication.
Every callback and estimate needs an owner.
Promised actions stay visible until somebody closes the loop.
The office is taking time from the work that pays.
Scheduling, reminders, and updates should not consume every break in your day.
What TFO handles
More than answering the phone.
TFO runs the repeatable office work and follows your written rules when real-world exceptions happen.
Call handling
Answer under your business identity, capture the right details, and route urgency correctly.
Lead intake
Record service need, address, timing, contact details, and the next promised action.
Scheduling
Book only approved windows and keep commitments aligned with visible capacity.
Recurring service
Maintain future dates, reminders, and an accountable process for missed or moved visits.
Customer updates
Communicate expected service and owner-approved schedule changes before customers have to ask.
Follow-up
Keep quotes, callbacks, estimates, complaints, and customer commitments in one operating queue.
Teach us how your business works
We run the front office your way.
Your team keeps its number, customer data, and field-service system. TFO documents the operating rules and works inside the approved boundaries.
Map the operation
We learn your calls, customers, territory, crews, schedule, systems, promises, and exceptions.
Approve the playbook
Greeting, scheduling, pricing, weather, escalation, complaints, and closeout rules are written down and approved.
Run and improve
TFO handles the office workflow, surfaces what needs attention, and keeps you informed about exceptions.
Recurring service in practice
The software remembers repetition. The human front office manages exceptions.
A landscaping customer receives service every two weeks. TFO maintains the future date and advance notice. If rain moves the route, TFO follows the contractor's approved move sequence and contacts affected customers.
When the schedule changes, your customers know.
Mountain View LandscapingFICTIONAL DEMO
North route14 recurring customers
PlannedCentral route12 recurring customers
PlannedWednesday routeRain delay affects 8 customers
Needs noticeOpen commitmentConfirm revised spring-cleanup date
Past dueWhy Trades Front Office
Corporate discipline. Contractor reality.
Small contractors deserve the same disciplined customer service and office processes larger companies take for granted.
Our operating approach comes from years of Fortune 500 experience training management and staff in scheduling, billing, collections, procedures, and customer communication, combined with decades of firsthand exposure to family-run contracting businesses.
Built around outcomes
Customers can reach you, know what to expect, hear about changes, and receive promised follow-up.
Written rules, not memory
Every client has an operating playbook a trained backup operator can follow.
Human judgment where it matters
Systems handle repetition; the front office handles exceptions, escalation, and continuity.
Defined scope and capacity
Reasonable-use assumptions protect service quality. High-volume or complex work is scoped separately.
Transparent starting prices
Less than another employee. More than an answering service.
Final scope depends on call volume, customer volume, seasonality, scheduling workload, and the operating responsibility TFO will carry.
Front Desk
Dependable intake
$495 / month
- Forwarded call answering
- Lead intake and messages
- Basic appointment booking
- Customer texting
Front Office
Active office ownership
$895 / month
- Everything in Front Desk
- Calendar management
- Recurring-service scheduling
- Proactive reminders
- Schedule-change communication
- Routine customer follow-up
Managed Office
Coordinated oversight
$1,495+ / month
- Everything in Front Office
- Dispatch coordination
- CRM hygiene
- Estimate follow-up
- Customer-service oversight
- Weekly owner summary
Onboarding is typically $350-$750 one time. Pricing assumes reasonable call, customer, and scheduling workload. Plans are not unlimited, and 24/7 personal human coverage is not included unless separately scoped.
Frequently asked questions
Practical answers before we talk.
TFO is designed to support the way your business operates, not force your crew into a replacement system.
Is TFO just an answering service?
No. Call handling is one part of the service. The core offer also includes scheduling, recurring-service organization, customer updates, follow-up ownership, and a written operating playbook.
Do I have to change my phone number?
No. The intended setup keeps your published number and routes calls into a system that identifies your business and presents the correct operating rules.
Can TFO work with Jobber or Housecall Pro?
The application is designed for modular Jobber and Housecall Pro connections. Live synchronization depends on the contractor's account access and approved provider credentials.
Does TFO provide 24/7 human coverage?
Not by default. Coverage hours, overflow, voicemail, and after-hours handling are defined during onboarding. We do not promise continuous personal coverage.
Can TFO quote prices or make technical decisions?
Only when an approved written rule permits it. Otherwise TFO collects the facts, schedules an estimate, or escalates. Trade diagnosis and safety decisions remain with the contractor.
How do we get started?
Complete the contractor fit assessment. You will receive a starting package recommendation and can book a 30-minute onboarding call immediately.
Get out of the office work.
Get back to the work that pays.